Yaroslav-Oleksiy Huzyk

Managed real-time dispatching and calendar scheduling for a team of technicians using Housecall Pro CRM, optimizing service routes to minimize transit time and increase daily job completion rates.

Monitored and instantly replied to incoming customer leads from high-volume platforms including Thumbtack, Yelp, and Angie, consistently maintaining a response time under 3 minutes to maximize conversion rates.

Consulted US clients on pricing, diagnostic fees, and repair timelines for refrigerators, HVAC systems, and laundry appliances, handling objections and closing bookings efficiently.

Identified customer needs and offered tailored home improvement services (fences, decks), successfully driving sales and inbound upsells.

Handled comprehensive inbound and outbound communication with US-based clients, answering complex questions and managing complaints with high satisfaction rates.

Managed client intake data, updated CRM records, and coordinated effectively with estimators to ensure a seamless sales workflow.

Provided Tier 1 & 2 technical support and troubleshooting for Electronic Logging Devices (ELD) and compliance software for US trucking fleets.

Managed high-volume phone queues and email ticketing systems, ensuring rapid issue resolution for drivers and fleet managers under HOS (Hours of Service) regulations.

Maintained high customer satisfaction ratings by navigating multi-line communication systems and solving logbook violations in real-time.

Coordinated B2B logistics operations, processing shipments and plotting efficient regional routes to optimize delivery schedules and monitoring inbound/outbound deliveries.

Supervised customer service, driver dispatching, and warehouse labeling workflows, ensuring compliance with regulations and on-time fulfillment of orders.

Managed communication with external companies and successfully acquired new clients, expanding service reach and operational partnerships.

Developed visual marketing assets and dynamic motion graphics for digital ad campaigns and corporate branding, enhancing client presence.

Collaborated with cross-functional marketing teams to design compelling layouts and visual concepts, directly aligning with client growth strategies.

Crafted comprehensive brand visual identities, creating unified systems of design elements including logos, packaging, posters, websites, brochures, and magazines.